Smart fitting rooms · Toronto

Meet your
perfect fit.

Trialroom turns the fitting room into a personal stylist. One consent-first scan, then a designer-level wardrobe plan with picks from every brand in the store.

Free for shoppers. Paid for by retailers.

Watch the film (5:31)

Concept stage. Visuals are illustrative and the people shown are fictional.

The concept film · 5:31

See the idea in five minutes.

Follow Emma, Marcus, Lena and Daniel through one visit to a Trialroom booth: the scan, the style profile, the wardrobe plan and the picks brought to the fitting room.

Concept film It shows no real retailer partners or results; statistics carry their sources on screen, and the store savings example is illustrative.

Concept demo, not a live product Sound on · captions available
Read the transcript
  1. 0:00

    Emma · Busy professional Meet Emma. She has twenty minutes at lunch, three sizes of the same jeans, and not one of them is right.

  2. 0:08

    Marcus · Between sizes Marcus is between sizes. A medium in one brand, a large in the next. As one retail CEO put it, every brand fits differently. So he orders two, and sends one back.

  3. 0:22

    Lena · Unsure what suits her Lena isn't sure what suits her. The fit is fine, but the colour isn't her, and some fabrics just don't feel right.

  4. 0:31

    It's become routine. Nearly half of Canadian online shoppers sent something back in a single year. And almost four in ten return clothing because of the way it fits.

  5. 0:43

    Daniel · Store manager On the other side of the counter, Daniel manages a busy store. Every return lands on his desk, to be checked, refolded and restocked, and some can never be resold.

  6. 0:55

    In the US, almost one in five online sales comes back. Processing a return can cost around thirty percent of the item's price. Across retail, that's nearly eight hundred and fifty billion dollars, in one year.

  7. 1:10

    Shoppers are guessing. Retailers are paying for it. So we asked a simple question. What if the fitting room already knew you?

  8. 1:19

    Meet Trialroom Meet Trialroom. Smart fitting booths inside retailers' own stores, run by us. Every shopper gets designer-level wardrobe advice, free. Retailers pay.

  9. 1:31

    Step 1 · Tap to start Here's how it works. Emma walks into a partner store on her lunch break, and taps the Trialroom screen to start.

  10. 1:38

    Step 2 · Link your phone She scans a code with her phone to link the Trialroom app. No forms to fill in.

  11. 1:44

    Step 3 · Consent first She opts in on the booth. She sees what's stored, it's never sold, and she can delete it any time.

  12. 1:52

    Step 4 · Step in Inside, she steps onto the marked spot. A calm voice and simple prompts guide her pose.

  13. 1:59

    Step 5 · The scan The scan takes about thirty seconds. Soft light captures her height, measurements, shape and proportions, and reads her skin tone and undertone.

  14. 2:10

    Step 6 · Your profile, on the mirror On the booth's mirror, she swipes through her measurements, her palette and favourite fabrics.

  15. 2:17

    Style profile It's the kind of profile a fashion designer would build. Her body shape and proportions. Her colours. The fabrics that flatter her and feel right. And her life: work, weekends, seasons and budget.

  16. 2:31

    Wardrobe plan Then it plans her wardrobe. A work capsule across every brand in the store, starting from what she already owns. Outfits for the week, and tailoring tips, like taking a hem up two centimetres.

  17. 2:44

    Step 7 · On her phone It syncs to her phone. She filters by occasion, saves favourites, and sends three picks to her room.

  18. 2:52

    Step 8 · Brought to her Minutes later, Daniel's team brings them to her room.

  19. 2:56

    Step 9 · Try on Chosen to fit, in colours that suit her. A work capsule, sorted on a lunch break.

  20. 3:03

    Step 10 · Check out She pays in the app, or at the till, and what she buys joins her digital wardrobe.

  21. 3:10

    Marcus · A suit for a wedding For Marcus, it's a wedding in June. Trialroom matches suits across brands to his shoulders and waist, not a label size, and flags the small alterations that make it his.

  22. 3:23

    Marcus · The big day One suit, one try-on, and no second size in the post.

  23. 3:28

    Lena · Her colours Lena discovers her palette: soft, muted tones that light her up, and fabrics that suit her comfort preferences, like fine merino.

  24. 3:39

    Lena · Seasonal refresh Later, at home, the app suggests a seasonal refresh. Three pieces that work with what she owns, from partner stores.

  25. 3:48

    For the retailer And for Daniel, fewer returns on his desk, tracked against a control. These numbers are illustrative. Proving them is what our pilot is for.

  26. 3:59

    Why it matters And the market is huge. Global apparel is worth an estimated one point nine trillion dollars this year.

  27. 4:07

    The win-win · Retailers For retailers, the fee pays for itself. McKinsey finds personalisation typically lifts revenue ten to fifteen percent. Every avoided return saves its processing cost, and scanning vendors report higher conversion and fewer returns. Plus loyalty, first-party fit data, store visits, and fewer markdowns.

  28. 4:31

    Illustrative example An illustrative example, on our own assumptions. A store selling ten million dollars of apparel a year, with a twenty percent return rate, spends about six hundred thousand processing returns. Cut returns by a fifth, and it saves about a hundred and twenty thousand a year.

  29. 4:48

    The win-win · Shoppers For shoppers, it's free. A styling hour at Nordstrom costs fifty dollars. A wardrobe consultant, about five hundred. Trialroom gives that advice for nothing.

  30. 5:00

    The win-win · Planet And the planet wins too. One industry estimate puts the carbon from US returns at sixteen million tonnes a year.

  31. 5:08

    Retailers win. Shoppers win. Everyone wins.

  32. 5:14

    The model The model: shoppers use Trialroom free, retailers pay. We're raising a small pre-seed round to build a prototype booth and run one pilot in Toronto. Trialroom. Look good. Feel seen.

The problem

Both sides of the fitting room lose.

Shoppers guess.

Sizes change from brand to brand. You carry five things in, one fits, and you're still not sure the colour suits you. Good styling advice exists, but it usually means an appointment and a fee.

A personal styling appointment can cost US$50 for up to an hour. Source: Nordstrom To You, US pricing (company-listed price).

Retailers pay.

Every wrong size becomes a return, and returns cost money to process, restock and resell. Fit is one of the biggest reasons clothes come back.

  • 48%

    of Canadian online shoppers returned a purchase in the past year

    Canada Post, 2022 · company-reported survey
  • 39%

    of consumers return clothing because they don't like the way it fits

    PowerReviews, 2023 · company-reported survey
  • ~30%

    of an item's price: the average cost to process a return

    Optoro, 2024 · vendor-reported survey of US retailers
  • US$849.9B

    in merchandise expected to be returned in the US in 2025

    NRF & Happy Returns, 2025 · forecast (retailer estimates)

How it works

From the booth to your bag, in five steps.

  1. Link your phone.

    Tap the mirror and scan the QR code. No forms, no passwords.

  2. Say yes, or don't.

    Consent comes first. You see what will be stored before anything starts.

  3. Step in for the scan.

    Stand on the marked spot while a calm voice guides you. The scan is designed to take about 30 seconds.

  4. Meet your profile.

    Your measurements, palette and best fabrics appear on the mirror. Your wardrobe plan lands on your phone.

  5. Try on, then take it home.

    Staff bring your picks to the room. Try them on, then check out in the app or at the till.

Concept design. Timings are design targets, not measured results.

A woman in a blush blazer smiles at a softly glowing smart mirror in a bright fitting room.

The scan

What one scan learns, and what you tell it.

A good fashion consultant reads your body, your colouring and your life before suggesting a thing. Trialroom does the same, with your permission.

  • Body.

    Height, key measurements, body shape and proportions.

  • Colour.

    Skin tone and undertone, to find the palette that lights you up.

  • Fabric.

    Textures and weights that flatter you and feel right on your skin.

  • Style.

    The look you love, and the one you'd like to try.

  • Occasions & seasons.

    Work, weekends, weddings, and four Toronto seasons.

  • Budget & fit.

    What you want to spend, and how you like things to fit.

Skin tone is used for colour advice only. Trialroom is a styling service. It doesn't make health or medical assessments.

The wardrobe plan

Profile in, wardrobe plan out.

Your plan reads like a designer put it together for you: a capsule built across every brand in the store, starting from what you already own.

  • Capsules.

    A small set of pieces that all work together.

  • Outfit combinations.

    A week of outfits, ready before you leave the store.

  • Owned vs. add.

    What you already have, and the few pieces worth adding.

  • Tailoring tips.

    Small changes that make a big difference.

Three shoppers, three plans.

Fictional personas
  • A woman in a blush blazer reads her wardrobe plan on her phone in a bright clothing store.

    Emma, short on time.Fictional persona

    A week of outfits for work and weekends, planned in one visit.

  • A smiling man in a charcoal suit at an outdoor wedding.

    Marcus, between sizes.Fictional persona

    Suits matched to his shoulders and waist, not the size on the label.

  • A woman in a soft sage sweater smiles, beside a rail of muted neutral clothing.

    Lena, unsure what suits her.Fictional persona

    A soft, muted palette and fine merino she actually wants to wear.

Designer-level advice, free for shoppers.

For retailers

A better fitting room is good business.

Trialroom installs and runs the booth inside your store as a third-party provider. Your team brings the picks; we handle the technology.

  • Fewer returns. The right size and colour the first time.

  • Fuller baskets. Complete outfits across brands, not single items.

  • Insight, with consent. Aggregated, anonymized trends on fit and demand.

  • Happier shoppers. A free styling experience that brings people back to the store.

  • Lighter footprint. Fewer items shipped back and forth.

A smiling store manager in a black apron on a bright clothing-store floor.
Illustrative only, not results

What fewer returns could be worth.

Picture a store with US$10M in apparel sales and a 20% return rate. If processing a return costs about 30% of the item's price (Optoro, 2024, vendor-reported), returns cost roughly US$600K a year. If fit-matched picks cut returns by a fifth, that's about US$120K back.

These figures are our assumptions, not results. Proving them, measured against a control group, is what our first pilot is for.

Zalando reports that, online, items with size advice see 10% fewer returns than similar items without it. Source: Zalando, company-reported. Not a Trialroom result.

Privacy

Consent first, from the very first scan.

  1. Opt in.

    Nothing starts until you say yes.

  2. See what's stored.

    Your profile, in plain language, on your phone.

  3. Never sold.

    Your data is never sold.

  4. Delete any time.

    Remove your profile whenever you like.

Body measurements and images are sensitive personal information. We're designing Trialroom around express consent, following the Office of the Privacy Commissioner of Canada's guidance on biometrics.

These are our design commitments for Trialroom and its first pilot.

Join us

Be first in the fitting room.

For shoppers

Join the shopper waitlist

Hear when Trialroom opens in a Toronto store near you.

You're on the list.

Thank you, we'll be in touch.

For retailers

Pilot with us

Bring Trialroom to one of your Toronto fitting rooms. We'll design the pilot with you and measure it against a control.

Thanks.

We'll reply by email soon.

We only collect your name and email, and only use them to contact you about Trialroom. See our privacy notice.

Sources

  1. Canada Post (2022), Cracking the code on e-commerce returns: 48% of Canadian online shoppers returned a purchase in the past year. Company-reported survey
    canadapost-postescanada.ca (PDF)
  2. PowerReviews (2023), Apparel shopping trends: merchandise returns: 39% of consumers return apparel because they don't like the way it fits. Company-reported survey
    powerreviews.com
  3. Optoro (2024), Returns Unwrapped: processing a return costs on average 30% of the item's price. Vendor-reported (survey of 350 US retail executives)
    optoro.com (PDF)
  4. NRF & Happy Returns (Oct 2025): US returns expected to total US$849.9B in 2025. Forecast based on retailer estimates.
    nrf.com
  5. Nordstrom, Nordstrom To You: styling appointment US$50 for up to one hour (US; fee paid as a store gift card). Company-listed price
    nordstrom.com
  6. Zalando, Returns at Zalando: items with size advice see 10% fewer returns than similar items without it (European online fashion). Company-reported
    corporate.zalando.com
  7. Office of the Privacy Commissioner of Canada: Guidance on biometrics.
    priv.gc.ca